FAQs & Contact us
Answers to frequently asked questions about the Penguin Foundation.
I have a question about donations. Who do I contact?
Please call the Penguin Foundation on +613 5951 2800 or email firstname.lastname@example.org with your question. We will endeavour to respond as soon as possible.
Is my donation tax deductible?
The Penguin Foundation holds a Deductible Gift Recipient status and all contributions are fully tax deductible.
How do I gift an adoption?
Please visit our Donations page. Select Adopt A Penguin and tick the 'Is this a gift?' option. If you would like your gift to be sent to your gift recipient, please tick the 'send direct' option in the online form, otherwise the gift will be sent to your postal address.
How long will I have to wait for my adoption package?
Processing takes 1-2 business days. Within Australia delivery estimates are 3-6 business days with Australia Post. Outside Australia delivery estimates are 6-10 business days. The Penguin Foundation uses Australia Post and once your item has shipped cannot be held responsible for late or lost post.
Are Penguin Pals just for kids?
Penguin Pals can be tailored to your requirements, please contact us after making your donation and we'll be able to help you.
Do the little penguins need more penguin jumpers?
Believe it or not, yes they do! Over the past few years we have received many thousands of penguin jumpers from kind knitters across the globe, however a large percentage of these are not suitable for penguin rehabilitation purposes (i.e. size and shape, or have embellishments). So these jumpers are not wasted we sell them on penguin toys to raise further funds for the Penguin Foundation as well as including them in school and Penguin Parade visitor education programs to raise awareness about the negative impacts of oil pollution in the marine environment. We do need more jumpers that are suitable for penguin rehabilitation, the pattern is quite specific however as the jumper needs to fit a little penguin perfectly. If you would like to knit penguin jumpers, please find further information here or contact us at email@example.com.
Can I use acrylic or do I need to use pure wool?
For little penguin rehabilitation jumpers, wool is best, however acrylic does do the job. The purpose of a little penguin rehabilitation jumper is to act as a barrier, it prevents oiled little penguins from reaching and preening their oily feathers with their beaks and ingesting the oil which can kill them. These jumpers are placed on rescued oiled penguins temporarily before they can be washed clean at the Phillip Island Wildlife Clinic. So in this emergency situation, both wool types serve the purpose, it's just that pure wool is more 'breathable' and of course natural, so is preferred.
If you're keen to knit the more creative jumpers that we sell on soft penguin toys to raise funds for little penguin conservation at Phillip Island, acrylic is absolutely fine.
Find further information here.
Can I crochet a jumper?
Little penguin rehabilitation jumpers do need to be knitted, this provides just the right amount of stretch to fit the jumper over a penguin and have it fit snug around their bodies. This is important to prevent them from getting their beak through the neck hole to reach oily feathers.
If you would like to create a little jumper that can be sold on soft penguin toys to raise funds for little penguin conservation at Phillip Island, these can be crocheted.
We do not have a crochet pattern, please use knitting pattern and diagram as a guide.
Where do I post my penguin jumpers?
Our postage address is:
PO Box 97
Cowes, Victoria 3922
How do penguin jumpers help penguins?
Rescue: When oiled penguins are admitted to the Wildlife Clinic at Phillip Island Nature Parks, a knitted jumper is temporarily placed on the penguins to prevent them from preening and swallowing the toxic oil before they are washed and the oil removed by staff. 438 little penguins were affected by the last major oil spill near Phillip Island in 2001. 96% were successfully saved and rehabilitated at the Wildlife Clinic and released back into the wild. Read more about the benefits of using penguin jumpers when rehabilitating oiled little penguins here.
Fundraising: Unsuitable or excess donated penguin jumpers are sold on penguin toys to raise funds for the Penguin Foundation.
Education & Awareness: Unsuitable or excess donated penguin jumpers are used in our marine conservation education and awareness programs to teach others about the devastating effects marine pollution has on wildlife and our environment.
Phone: + 61 3 5951 2800